Contact Dravexoly
Dravexoly places great importance on direct, transparent, and efficient contact with its customers. Whether you have questions about your portfolio, need assistance with registration, technical help using the platform, or advice on digital assets – our support team is always professionally available to you. Our mission is to provide every investor, regardless of experience or portfolio size, with clear information and quick support.
Contact
Customer Service and Support Channels
Dravexoly offers several official channels to ensure that every inquiry is handled quickly. Our goal is to answer all trades and investment-related questions promptly. Users can contact us directly via the website, email, or phone. Additionally, a live chat function is available within the application, allowing for quick responses to operational questions.
Email Support
For detailed inquiries, you can reach our support team by email at any time. Please provide your customer number or registered email address so that we can process your request efficiently. Typical inquiries include:
- Questions regarding deposits and withdrawals
- Technical issues when using the platform
- Support for using automated market modules
- Strategy consulting for digital assets and traditional equities
Our average response time is a few hours, and the team ensures that feedback is precise and understandable.
Phone Support
Investors who prefer a personal conversation can use our hotline. The Dravexoly hotline is available Monday to Friday and covers all time zones in Switzerland. Here, users can directly:
- Discuss trades and positions
- Receive immediate assistance with technical issues
- Get advice on investment options and risk management
Phone inquiries are usually processed immediately to ensure efficiency in every decision.
Live Chat and Direct Communication
A live chat is available within the application, allowing immediate clarification of queries. This feature is particularly suitable for investors actively investing in cryptocurrencies, Forex, or CFDs who require quick support. The chat is managed by trained staff who understand both digital asset structures and traditional equities.
Benefits of Live Chat
- Immediate answers to operational questions
- Support with deposits and trade execution
- Direct access to market information and analysis tools
- Individual recommendations based on portfolio structure
Communication via chat remains fully encrypted and complies with all Swiss data protection guidelines.
Contact Form on the Website
Additionally, Dravexoly offers a structured contact form on the official website. Here, users can describe their concern in text form, add attachments, and receive a ticket number for tracking. This allows for systematic processing of each inquiry and ensures that no information is lost.
Form fields:
- First Name and Last Name
- Email Address
- Customer Number (optional)
- Type of Inquiry (Technical, Investment, Account)
- Message / Details
After submission, users will receive an automatic confirmation that their inquiry has been received, as well as an estimated processing time.
Office Locations and Official Address
Dravexoly officially operates within Switzerland and maintains a central office for all administrative and operational processes. The address also serves as the official contact point for legal and regulatory matters.
Dravexoly AGBahnhofstrasse 45
8001 Zürich
Schweiz
Telefon: +41 44 495 80 40
E-Mail: [email protected]
The office is open on weekdays from 9:00 AM to 6:00 PM. On-site, investors can schedule appointments for individual consultations or to receive technical demonstrations of the platform.
Security and Data Protection in the Contact Process
All transmitted data is protected according to the highest standards. Dravexoly uses encrypted transmissions, secure servers, and professional data management tools to ensure that personal information and portfolio-related data remain confidential at all times. Every contact is logged so that feedback is traceable and investors can review their inquiries at any time.
Feedback and Continuous Improvement
Dravexoly relies on regular user feedback to continuously optimize the platform. All inquiries and feedback contribute to the further development of features, analysis modules, and automated trading tools. This ensures that both new digital assets and traditional financial instruments can be managed efficiently. Every investor contributes to the improvement of services through feedback, thereby supporting the quality of the entire investment platform.